Last updated: May 2026
These Terms & Conditions ("Terms") govern all orders placed with Cupcasa ("we," "us," or "Cupcasa"), a custom eco cup print supplier based in Vancouver, British Columbia, Canada. By placing an order — whether by submitting a quote request, issuing a purchase order, confirming a written order by email, or making a deposit payment — you ("Customer") agree to be bound by these Terms in full.
If you are placing an order on behalf of a business, you represent that you have the authority to bind that business to these Terms. These Terms apply to all transactions between Cupcasa and its customers and supersede any contrary terms on a purchase order or other customer document, unless otherwise agreed in a separate signed contract.
We reserve the right to update these Terms from time to time. The version in effect at the time of your order governs that transaction.
All orders are subject to the minimum order quantities ("MOQs") listed below. These minimums apply per SKU (product type and size combination). Hot cups and cold cups of the same product material may be combined to meet an MOQ.
An order is not confirmed until we have issued a written order confirmation to you by email and received the required deposit (see Section 5). Verbal commitments, informal messages, or informal quotes do not constitute a binding order. We reserve the right to decline any order at our discretion prior to issuing written confirmation.
Order quantities are subject to a standard production tolerance of ±5%. You will be invoiced for the actual quantity shipped, which may be up to 5% above or below your ordered quantity. If precise quantities are critical for your operations, please advise us at the time of ordering.
For all custom branded orders, you are responsible for supplying print-ready artwork that meets our technical specifications. Our preferred formats are vector files (AI, EPS, or PDF with outlined fonts). Raster files (PNG, JPEG, TIFF) must be supplied at a minimum of 300 DPI at final print size. We are not responsible for print quality issues arising from artwork supplied outside these specifications.
Once we receive your artwork, we will prepare a digital proof and send it to you by email for review within 48 business hours. The proof will show the layout, colour representation, and positioning of your artwork on the cup. You must review the proof carefully for spelling, colours, and positioning before approving it.
Proof approval is final. Once you have given written approval (by email or through our online proof tool), production begins and no further changes can be made to the artwork, layout, or cup specifications for that order. We will not be liable for any errors in an order that was approved by you on the proof, including but not limited to spelling mistakes, incorrect colours, or incorrect positioning.
If revisions are required before approval, we allow up to two (2) rounds of artwork adjustments at no charge. Additional revision rounds may be subject to a revision fee, which we will quote prior to proceeding.
All prices quoted by Cupcasa are in Canadian Dollars (CAD) unless explicitly stated otherwise in a written quote. Customers in the United States will be invoiced in CAD at the exchange rate noted in the quote, or in USD if a USD quote has been specifically requested and confirmed in writing.
Quoted prices are valid for 30 days from the date of the quote. After 30 days, pricing is subject to change without notice, reflecting material costs, freight rates, and currency fluctuations. If you wish to hold a quoted price beyond 30 days, please contact us — in some cases we may be able to extend a quote with a confirmed order and deposit.
Prices are subject to adjustment if:
Any price adjustment will be communicated to you in writing before we proceed. Applicable taxes (GST/HST, PST) and freight charges are not included in product pricing unless explicitly stated.
A 50% deposit of the total order value (including applicable taxes) is required before we begin production. Production will not commence — and the lead time clock will not start — until the deposit has cleared. The remaining balance of 50% is due in full prior to shipment of your order. We will issue a final invoice once production is complete and the order is ready to ship.
Accepted payment methods are Interac e-Transfer (for Canadian customers), wire transfer / EFT, and credit card (Visa, Mastercard). A processing fee of 2.9% applies to credit card payments. We reserve the right to offer or withdraw payment methods at any time.
Orders where the balance is not paid within 7 business days of the final invoice being issued may be subject to a storage fee. Orders unpaid within 30 days of the final invoice date will be considered abandoned and we reserve the right to dispose of the goods without refund of the deposit.
All invoices are payable in the currency stated. Any bank fees, wire transfer fees, or foreign exchange fees are the responsibility of the Customer.
Our standard production lead time is 17–19 business days from the date of proof approval. This lead time does not include transit time from our facility in Vancouver, BC to your delivery address. Business days are Monday to Friday, excluding Canadian statutory holidays in British Columbia.
The lead time clock begins on the business day after we receive your written proof approval. Lead times are estimates based on current production scheduling and are not guaranteed. Unforeseen circumstances including equipment maintenance, material supply delays, or acts of force majeure may affect lead times. We will notify you promptly if a delay is anticipated.
Rush production may be available on request, subject to current capacity. Rush orders may incur an expedite fee. Please contact us before placing your order to confirm availability if you have a firm deadline.
Cupcasa is not liable for any losses, costs, or damages arising from production or shipping delays, including but not limited to lost sales, missed promotional deadlines, or event dates.
All orders ship FOB (Free on Board) Vancouver, BC. Title to the goods and risk of loss or damage transfer to you at the point of shipment from our facility. Once your order has been handed to the carrier, Cupcasa is not responsible for loss, damage, delay, misdelivery, or any other issue arising during transit.
Shipping costs are quoted separately and are not included in product pricing unless stated. Quotes are estimates; final freight charges will reflect the actual carrier invoice. For large or palletized orders, we use third-party freight carriers and will provide tracking information when available.
We ship across Canada and to the United States. International shipping to other destinations may be available on request. The Customer is responsible for all customs duties, import fees, and brokerage charges for deliveries outside Canada.
We are not liable for carrier-caused delays. If you require transit insurance, please advise us at the time of ordering and we will include it in your freight quote.
Because all custom branded orders are produced exclusively for you, we do not accept returns on approved custom orders for reasons of change of mind, over-ordering, or design preference after proof approval.
If you receive product that is defective — meaning it deviates materially from the approved proof or has a manufacturing defect that affects usability — we will replace the defective units at no charge. To be eligible for replacement:
Claims made outside the 7-day window will not be accepted. Minor variations in colour between the digital proof and the printed product are not considered defects, as screen colour representations are inherently approximate. If exact colour matching is critical, please request a physical colour sample before placing a full order.
Our liability in respect of defective product is limited to replacement of the defective units or a credit toward a future order. We do not offer cash refunds on custom-printed products.
By submitting artwork to Cupcasa, you represent and warrant that:
Cupcasa is not responsible for reviewing artwork for IP infringement and relies entirely on your representations above. You agree to indemnify and hold Cupcasa harmless from any claims, damages, costs, or losses (including legal fees) arising from any allegation that your submitted artwork infringes the intellectual property rights of a third party.
Cupcasa retains the right to photograph completed orders for portfolio and marketing purposes unless you notify us in writing prior to shipment that you do not consent to this use.
To the fullest extent permitted by applicable law, Cupcasa' total liability to you for any claim arising from or related to an order — regardless of the form of the action (contract, tort, negligence, or otherwise) — is limited to the total amount paid by you for the specific order giving rise to the claim.
In no event will Cupcasa be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost revenue, lost business, or reputational harm, even if we have been advised of the possibility of such damages.
Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable British Columbia or Canadian law.
These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes — are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
You agree to submit to the exclusive jurisdiction of the courts of British Columbia for the resolution of any dispute arising from these Terms or from any order placed with Cupcasa. If you are located outside British Columbia, you waive any objection to proceedings in British Columbia on the grounds of inconvenient forum.
If you have questions about these Terms, wish to raise a concern about an order, or need to submit a defect claim, please contact us at:
Cupcasa — hello@cupcasa.com
Vancouver, BC, Canada — We respond within 24 business hours.