Last updated: May 2026
Your privacy matters to us. This policy explains what personal information Cupcasa collects, why we collect it, and how we handle it. We've written it to be straightforward and easy to understand — not to obscure anything in legal language.
Cupcasa is a custom cup printing company based in Vancouver, British Columbia, Canada. We supply eco-friendly PHA and PLA cups with custom branding to coffee shops and food service businesses across Canada and the United States.
If you have any questions about this policy or how we handle your data, you can reach us at: hello@cupcasa.com
We collect personal information in two ways:
Via the contact and quote form on our website:
Automatically via the Meta Pixel:
We do not collect payment information directly. We do not run an online store or process any transactions through this website.
Information you submit through our contact form is used solely to:
We do not add you to any marketing email list without your explicit consent. Under Canada's Anti-Spam Legislation (CASL), we only send commercial electronic messages if you have provided express or implied consent as defined by CASL.
Pixel data collected by Meta is used to measure the performance of our advertising campaigns — for example, understanding which ads lead to quote requests. This helps us advertise more efficiently without wasting budget on people who are not interested.
Our website uses the Meta Pixel, a small piece of JavaScript code provided by Meta Platforms, Inc. When you visit our site, the Pixel loads and sends information about your visit to Meta's servers. This data is used to measure how effective our Facebook and Instagram advertisements are, and to help us reach similar audiences.
The Pixel may set cookies on your browser during your visit. These cookies allow Meta to recognize your browser on future visits and connect your activity on our site to your Facebook or Instagram account (if you have one).
Meta processes this data under their own privacy policy. You can review Meta's data practices at facebook.com/privacy/policy. You can also opt out of Meta's targeted advertising through your ad preferences.
We retain form submissions (your name, business name, email, phone, and message content) for up to two years. This allows us to reference prior conversations if you return with a repeat order or a follow-up inquiry.
If you would like us to delete your personal information from our records, send a request to hello@cupcasa.com and we will remove it within 30 days, except where we are required by law to retain it.
We use the following third-party services to operate our website and handle inquiries:
We do not sell, rent, or trade your personal information to any third parties for marketing purposes.
As a Canadian company, we operate in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, you have the right to:
To exercise any of these rights, contact us at hello@cupcasa.com. We will respond within 30 days. There is no fee for a reasonable access request.
If you believe your privacy rights have been violated, you may also contact the Office of the Privacy Commissioner of Canada.
The only cookies set on this website come from the Meta Pixel. We do not use analytics cookies (such as Google Analytics), session cookies, or any other first-party tracking cookies. There is no cookie consent banner because our cookie usage is limited to the advertising pixel described in Section 4.
You can manage or delete cookies at any time through your browser settings. Disabling cookies will not affect your ability to view this website.
If you have questions about this privacy policy, want to access or delete your data, or have a concern about how we've handled your information, please reach out:
Cupcasa
Vancouver, BC, Canada
hello@cupcasa.com
We take privacy concerns seriously and will respond to all requests within 30 days.